New Resilience

New Resilience is a HIPAA-compliant customer relationship management (CRM) platform specifically engineered for substance abuse and mental health treatment centers. Its core value proposition is to streamline and automate the entire client journey, from initial outreach and screening to admission and ongoing care coordination, thereby helping centers grow their census, improve operational efficiency, and enhance revenue cycles through intelligent automation.

Key features: The platform offers a comprehensive suite of tools including AI-powered intake forms that dynamically adapt based on client responses, automated multi-channel outreach and follow-up workflows via email and SMS, and a built-in voice assistant for hands-free activity logging and data retrieval. It provides robust client tracking with real-time activity logging, automated client screening and triage, and out-of-the-box reporting dashboards for performance analytics. Furthermore, it includes specialized modules for behavioral health revenue cycle automation, managing billing and claims processes specific to the healthcare sector.

What sets New Resilience apart is its deep specialization in the behavioral health vertical, with built-in HIPAA compliance as a foundational feature rather than an add-on. Its AI tools are specifically trained for the nuances of addiction and mental health terminology and workflows. The platform integrates with major electronic health record (EHR) systems and offers APIs for custom connections, ensuring it fits into existing clinic tech stacks without disrupting clinical workflows.

Ideal for outpatient and inpatient substance abuse treatment centers, mental health clinics, and behavioral health practices seeking to modernize their operations. It is particularly valuable for admissions directors, marketing teams, and practice administrators who need to automate digital marketing, streamline the admissions funnel, reduce no-shows with automated reminders, and gain real-time insights into center performance and client engagement metrics.

Pricing follows a freemium model with a free tier offering basic features, while paid plans start at an estimated $99 per user per month for full access to automation, AI tools, and advanced analytics, with enterprise pricing available for larger organizations requiring custom integrations and higher usage limits.